F A Q

FREQUENTLY ASKED QUESTIONS

1.    Using the Tri-Anchor System.

2.    Ordering and Delivery.

3.    How do I know this really works?

4.    Is this the same anchoring system I remember seeing…?

5.    What if I am not located in the USA?

6.    What if I still have unanswered questions?

                 1. Using the Tri-Anchor system 

How does the system work? 

The Tri-Anchor® system is really quite simple.  Rather than blasting or core drilling a large hole in the rock in which to set a pole, we suggest you use the strength of the rock to your advantage, and anchor your pole ONTO THE ROCK. By drilling 3 to 5 holes, 2” in diameter, to a depth of 2 feet, you can actually set your pole securely on the rock surface. 

The galvanized steel legs of the Tri-Anchor® system hold the pole in place with the pole bands and lag bolts, while the tapered anchor bolt expands an expansion shell at the bottom of each hole.  It’s that simple. 

How do I know how many legs I need for the pole? 

The only information you need is the pole diameter, at the butt.  For diameters between 8 and 12 inches, three anchors will do the job.  From 11 to 16 inches, four anchors can be used, and from 15 to 20 inches, you use five anchors. (Hint: measure the circumference and divide by 3.14, which will give you an average diameter) 

The anchor modules of the Tri-Anchor® system are sold in bulk, so you do not have to know all of your pole sizes before ordering.  

What if the rock surface isn’t flat? 

When the rock is sloped, you can still install the pole using the Tri-Anchor® system, provided the slope is not too great.  That is, the pole must sit on the highest part of the rock surface, and the maximum allowable gap between the pole butt and the rock surface is 3 inches.  If the slope is greater, an alternate site or method should be used. 

Do I need to use the rock-drilling template? 

Most new users appreciate the drilling template when they first install poles using the Tri-Anchor system.  Because the holes are drilled on an angle, the template’s drilling guide is quite helpful.  However, many experienced users develop their own methods and quickly begin to the job without using the template. 

Do I need to install the lag bolts? 

This is not actually a frequently asked question, but an opportunity for us to remind people that the lag bolts are an important part of the entire Tri-Anchor® system assembly.  Years of field experience and observation have shown us that sometimes those who install poles using the Tri-Anchor® system leave out this final installation step. 

While it may be comforting to us to know that some users feel confident in the system even when it is not yet fully installed, we like to remind everyone that the lag bolts are not just for decoration. 

What if the rock is below the surface? 

For a pole to be properly installed using the Tri-Anchor® system, the pole must sit directly on the rock surface.  Therefore, it is actually quite common for installations to require the removal of several feet of overburden to get down to the rock surface, where the drilling and installation then actually take place.

What if the rock breaks easily? 

The Tri-Anchor® system works best in solid rock.  In fact, the harder the rock, the stronger the anchor assembly.  In cases where the rock breaks easily with a shovel, jackhammer, pick, or backhoe, it is best to use an alternative installation method to the Tri-Anchor® system.   Other indications of poor rock conditions are the inability to drill a clean hole to the 24 inch depth required, or rock that can be drilled too quickly and easily (e.g. 24 inches in under 5 minutes using a jackhammer type drill).  

How do I know when the anchor nuts are tight? 

The tighter the anchor nuts, the stronger the bond between the expansion shell and the rock. If you run out of thread before the nut is tight, then the rock is not strong enough, and an alternative installation method to the Tri-Anchor® system should be used, or an alternate location should be found.  

Crews installing poles using the Tri-Anchor® system generally use their longest wrench, sometimes with a pipe extender for added length and leverage, and sometimes use two people pulling together for the final few turns of the nuts that expand the expansion shell. 

What if my pole is greater than 20 inches in diameter? 

The No.9 Tri-Anchor® model is designed for use on distribution poles.  When poles exceed this diameter, we recommend the use of our No. 12 model. Please contact us for pricing and availability. 

2. Ordering and delivery 

Is freight included in the price? 

Yes, the prices on the price list include shipping to the 48 contiguous States. 

How long will it take for my order to arrive? 

The anchors are normally in stock and generally take a week to ten days to arrive by truck. 

Where is the product shipped from?  Where is it made? 

The anchors are shipped from Syracuse NY.  Poltec handles the shipping for Tri-Steel USA. 

The anchors are manufactured in Canada under license from Tri-Steel Industries Inc.  and is the exclusive Canadian manufacturer of the Tri-Anchor® system.

What is included with the product?

Each module comes complete with all necessary hardware and installation instructions.  This includes all the nuts, studs, lag bolts, etc. necessary for the installation.  Three to five anchor modules  are required to install one pole, depending on the diameter at the butt.

Why the Canadian address?

Tri-Steel USA is an affiliate of Tri-Steel Industries Inc., and shares offices at their Montreal facility.  Tri-Steel USA was set up exclusively to handle the US marketing of the Tri-Anchor® system.  Our current arrangement allows us to ship the product quickly from the warehouse in Syracuse NY, which eliminates any possible shipping delays due to customs.  Our toll free number is reachable from the USA and Canada.

            3.How do I know this really works?

Is this a new product / system?

No, the original Tri-Anchor® system dates back to 1976.  The system has been improved upon several times since then.  The present version, Model No.9,  has many advantages over the original design.  It is now stronger and lighter, and easier to stock since it is modular.

Who uses the Tri-Anchor system? 

The largest Canadian utility companies, Hydro-Quebec, Bell Canada, and Ontario Hydro have been using The Tri-Anchor  system for over two decades.   These companies have erected over 50,000 poles using the Tri-Anchor system, and they continue to use it today.

Our market has expanded to the USA, where Niagara-Mohawk and Black Hills Power, were among the early adopters.  More recently, SNET, Alaska Power and Telephone, Central Hudson and various REA Co-ops in  Minnesota, Colorado, New England, and Washington State have become customers.

Has it been tested?

The Tri-Anchor system has been tested both by Tri-Steel Industries Inc. and various customers over the years, most notably Bell Canada.  The ground line moments presented in our Selection Chart were derived from tests conducted at our facilities in 1992.  In the intervening years, customers have conducted their own tests and continue to rely on the Tri-Anchor system based on our figures.

          4.Is this the same anchoring system I remember seeing...?

The Tri-Anchor® system has a long history and has gone through some changes over the past 25 years.  You may have seen or heard about previous versions of the anchoring system and the different marketing efforts we have used over the years.  Here is a recap:  

                            

Late 1970’ s – Late 1980’s: 

The Tri-Anchor system was sold in sets of three legs. There were different sizes depending on the pole size. E.g.: If the pole was between 7 and 11 inches in diameter, you ordered one set called the 8 -18 –28.  Poles 11 to 15   inches were covered by the 10-28-38 set, and those 15 to 19 inches used the 12-38-48 set. 

The anchor legs were then vertical and came up right alongside the pole.  The product was available only from Tri-Steel Industries directly, and we shipped each order directly from our Montreal plant.

Early 1990’s: 

During the early 1990’s we expanded our marketing effort to the USA. We hired independent manufacturers reps in 19 different sales territories.  The product was still being sold in sets at this time.  The marketing and sales were handled by a US subsidiary of Tri-Steel Industries Inc., called Tri-Anchor Inc., based in Malone NY. 

1993-1996: 

In 1992 we redesigned the Tri-Anchor system to use a modular universal anchor leg, no matter what the pole diameter.  We also spaced the anchor leg away from the pole and inclined the anchor, for added strength with less weight and cost. 

In 1993 we signed an exclusive license agreement with the A.B.Chance Company.  Chance was the exclusive manufacturer and marketer of a product they called the   POLE ROCK ANCHOR.  Chance was taken over by Hubbell, and the arrangement was terminated by mutual agreement.

1996-Present:

The current arrangement has now been functioning well for a few years.  The No.9 Inclined Universal Model of the Tri-Anchor® system is manufactured by the Canadian exclusive licensee of Tri-Steel Industries Inc. and has been manufacturing the product line under license since 1991.

Tri-Steel USA, a division of S.G.Legler Entreprises Inc., buys in bulk and ships the anchors to Syracuse NY, where they are held on consignment.  Customer orders come to the Montreal office of Tri-Steel USA , which results in an immediate shipping release being sent to Poltec.  The product is normally on its way within 24 hours of the receipt of the order, with no border crossing delays possible. Invoices are sent from the Montreal office after delivery has been confirmed through the carrier.

  

              5.What if I am not located in the USA?

While this website is geared towards our US-Based customers, we welcome product enquiries from everywhere else in the world, with the exception of Canada.

Canadian customers, please contact our master distributor Poltec Industries Inc. at (514) 326-6030.

Outside of the USA and Canada, please contact us by email for availability and pricing.

         6.What if I still have unanswered questions?

E-mail us info@tri-anchor.com

Or call toll free, from the USA  1-888-ONROCK8   1-888-667-6258